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Intrado, formerly known as West Corporation, is an innovative, cloud-based, global technology partner to clients around the world.
Intrado's automated solutions help healthcare organizations effectively activate and engage patients and members beyond the clinical setting and at key points across the care continuum. By providing innovative, technology-enabled communications, Intrado helps you connect with healthcare consumers in meaningful and relevant ways.
Increase engagement, build relationships, improve care quality, and drive revenue by optimizing the patient experience.
Utilize two-way interactions to give patients the ability to respond to confirm appointments, pay outstanding balances, speak with staff members and more.
✔ Improve patient experience
This comprehensive communication strategy is designed to maximize convenience and service for patients, ultimately contributing to an improved perception of overall experience with your organization.
✔ Capture patient response
Your staff can fill potential holes in the schedule with last-minute and wait-list patients. Increasing appointment availability is a key contributor to high patient satisfaction scores.
✔ Reduce communication costs
The touchpoints in this outreach strategy allow organizations to move away from producing and delivering expensive mailers or utilizing call centers for only a fraction of the cost.
✔ Minimize patient no-shows
Organizations that adopt a cadenced multi-touch reminder strategy see immediate and sustained declines in patient no-show rates.
