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Our US-based support engineers understand that software issues can adversely affect patient care, so they work regularly with our training team and development staff to ensure that any problems or questions are addressed promptly.
Software | Hours | Phone | Extension | Online |
|---|---|---|---|---|
Lab Management | ||||
| CGM AP EASY | 8 am - 6 pm ET | +1 (800) 647-2263 | opt. 0 | support.apeasy.labus.us@cgm.com |
| CGM LABDAQ | 8 am - 11 pm ET | +1 (800) 359-0911 | opt. 4 | cgm.us.lab.support@cgm.com |
| CGM MEDICUS | 8:30 am - 6 pm ET | +1 (888) 643-8081 | opt. 3 | support.medicus.labus.us@cgm.com |
| CGM SCHUYLAB | 9 am - 8 pm ET | +1 (800) 359-0911 | opt. 6 | support.schuylab.labus.us@cgm.com |
EHR and Practice Management | ||||
| CGM APRIMA | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 2 | CGM Portal |
| CGM CLINICAL (formerly Alteer Office) | 9 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 1 | CGM Portal |
| CGM DAQbilling | 8 am - 5 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 6 | CGM Portal |
| CGM eMDs (formerly Solution Series) | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 3 | CGM Portal |
| CGM ENTERPRISE | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 4 | CGM Portal |
| CGM LYTEC | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 5 | CGM Portal |
| CGM MEDISOFT | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 4 | CGM Portal |
| CGM PLUS | 8 am - 5 pm ET | +1 (877) 564-4414 | opt. 7 | CGM Portal |
| CGM PRACTICE PARTNER | 8 am - 8 pm ET | +1 (877) 564-4414 | opt. 6 | CGM Portal |
| CGM webPRACTICE | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 2, then opt. 2 | CGM Portal |
EDI | ||||
| eMEDIX / Revenue Cycle Management | 8 am - 6 pm ET | +1 (855) 270-6700 | opt. 3 | |
Telehealth | ||||
| CGM ELVI | 8 am - 8 pm ET | +1 (855) 270-6700 | opt. 7 | |
Visit the CGM LABDAQ Support or CGM SCHUYLAB Support page for training options and additional support with your laboratory software.
