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CompuGroup Medical is committed to providing excellent technical support and customer education. As your valued partner, we recognize how important your time is and are dedicated to providing quality customer service and support that will positively impact your daily workflow.
We offer multiple ways to reach our dedicated, in-house technical support team:
Phone: +1 (888) 724-8952 (US); +1 (573) 499-1993 (International)
Email: support.schuylab.labus.us@cgm.com
CGM University: Enroll in our remote CGM SCHUYLAB training curriculum (see below).
Monday - Friday
9 am - 8 pm ET
24/7 emergency support is also available.
Did you know CompuGroup Medical offers remote training for current CGM SCHUYLAB users?
Create a curriculum to benefit new employees or those seeking to increase their knowledge and skill set. Learn more about the power of CGM SCHUYLAB and how you can use it to streamline your workflow and save time.
Consider a training curriculum if your facility has added new users, locations, instrumentation, or tests.
CGM offers a standard, eight-hour curriculum that can be customized to meet your needs. For example, if you’re proficient with quality control, you could opt for an in-depth look at the Billing option instead.
A standard, eight-hour curriculum* includes:
Patient Reports & Graphic Reports
Critical Logs & Outstanding Tests
Phlebotomy Lists
Batch Reports
Test Tallies & Test Values
Demographics Reports
Miscellaneous (Customized) Reports
Contact your Client Sales Executive to discuss customizing your curriculum to better meet your needs.
*CGM University is a fee-based service. Plan to schedule two, four-hour remote sessions within a 60-day period. CGM will invoice for all contracted hours 60 days after the completion of the first scheduled training. There is a four-hour minimum for a more customized, detailed curriculum.
Contact your Client Sales Executive to enroll.
